Requently Asked Questionsfor consumers
Answers to most commonly asked questions by our customers
Sorry to hear that! Please file a problem report in the app, and our customer support will get in touch and help you sort it out.
Oh no – sorry about that. If you got there during the pickup time but the door was already closed, we still suggest giving the venue a call to see if someone’s around and if you can still get your order.
If you couldn’t reach the venue and didn’t get your order in the end, please file a problem report in the app so our support team can assist you.
No problem! Please contact the seller directly by calling them to ask for more details about the product you are interested in.We recommend sellers to share as much info as they can in their offer descriptions, but in the end, each seller is responsible for the content of their offer.
Don’t worry – we’re here to help! In this comprehensive support article, you’ll find troubleshooting steps for login issues.If none of those steps solve the problem, please contact our customer support via chat or by email at info@resq-club.com.
Frequently Asked Questionsfor partners
Answers to most commonly asked questions by our partners
Monthly payout and sales reports are sent by email to the recipients your company has informed in our system, by the 5th business day of the calendar month.
If you need reports for any specific month(s) again, you can download them from the Stats section in ResQ’s Partner Portal after logging in.
If you think that the report recipients may not be up to date or wish to make changes to them, you can do so in ResQ’s Partner Portal under ‘Account Settings‘ -> ‘Information for payments.’
Many company details can be updated directly in ResQ’s Partner Portal’s web version (on desktop). Feel free to browse around and make any necessary updates!
If you’re unable to edit some information there, those changes need to be made by contacting our team. You can reach out to us by…
Phone
FI: +358 9 74791418
SE: +46 8 557 695 44
EE: +372 640 6420
💬 Chat
Open a chat window from the bottom-right corner of this page or in our partner app.
Email
info@resq-club.com
Good to know this! We’re happy to discuss these upcoming changes together with you, so we can ensure everything goes smoothly.
You can reach out to us by…
Phone
FI: +358 9 74791418
SE: +46 8 557 695 44
EE: +372 640 6420
💬 Chat
Open a chat window from the bottom-right corner of this page or in our partner app.
Email
info@resq-club.com
